Frequently Asked Questions

Everything you need to know about your Anna Lou of London experience.

How long does shipping take for personalized jewelry?

Since our personalized pieces are handcrafted to order in our London studio, please allow 7-10 working days for production before your item is dispatched.

What materials are used in your jewelry?

We pride ourselves on using high-quality materials, including 100% recycled 925 sterling silver, 18kt gold plating, and ethically sourced gemstones.

Can I return a personalized item?

Unfortunately, we cannot accept returns or exchanges on personalized or bespoke items unless they are faulty, as they have been custom-made specifically for you.

Do you offer international shipping?

Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How should I care for my Anna Lou jewelry?

To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the original pouch provided.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay for our UK customers.