Returns & Exchanges

At Anna Lou of London, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all non-personalized jewellery items. Please ensure items are returned in their original packaging and unworn condition to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our customer service team or visit our online returns portal with your order number and email address to start the process.

2

Prepare Your Package

Carefully pack the items in their original Anna Lou of London gift box and secure them in a padded envelope to prevent damage during transit.

3

Ship the Item

Affix the provided return label or use a tracked shipping service to send the package back to our London studio for inspection.

4

Receive Your Refund

Once our quality control team approves the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing